Cancellation Instructions

X) Cancellation policy

Consumers have a right of withdrawal in relation to the goods purchased - if the provisions on distance contracts are applicable

In accordance with the following instruction on:

X.1) Right of withdrawal

The buyer has the right to cancel the contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which the buyer or a third party named by the buyer, who is not the carrier, has taken possession of the goods.

In order to exercise the right of cancellation, the buyer must inform Supporters GmbH of his decision to cancel the concluded contract by means of a clear statement (e.g. a letter sent by post, fax or email). The customer can use the attached revocation sample form, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for the buyer to send the communication regarding the exercise of the right of cancellation before the cancellation period expires.

The revocation or the return must be sent to:

Supporters GmbH
Otto Hahn Street 13
68623 Lampertheim


X.2) Exclusion

(1) The right of withdrawal does not exist for distance contracts and for individual articles that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.

X.3 Consequences of cancellation

If the buyer cancels the contract, Supporters GmbH is obliged to make all payments that Supporters GmbH has received from the buyer, including delivery costs, immediately and at the latest within fourteen days from the day on which the notification of the buyer's cancellation is received by Supporters GmbH is to repay. Repayments can be refused by Supporters GmbH until any goods still on the buyer's side have been transferred back to Suppoerts GmbH.

In the event of a revocation, the buyer must return or hand over the goods already received to Supporters GmbH at the latest within fourteen days from the day on which the buyer informed the seller of the revocation. The deadline is met if the buyer sends the goods before the period of fourteen days has expired. Any costs incurred for returning the goods are to be borne by the buyer.

The buyer only has to pay for any loss in value of the goods if this is due to handling by the buyer that is not necessary to check the nature, properties and functionality of the goods.