General shipping information:
We send your orders via the online shop within Europe. For worldwide inquiries, please contact us.
The delivery time for national shipping is usually 3 - 5 working days in standard shipping. Express delivery would take 1-2 working days. Europe-wide shipping can also be processed in 3-5 working days (standard) and 1-2 working days (express).
The logistics company deployed delivers from Monday to Friday (excluding public holidays) from 8 a.m. to 6 p.m. Please note that our shipments cannot be delivered to any packing station. Express delivery and Saturday deliveries are possible at an additional cost and must be coordinated and ordered directly with our customer hotline.
Personal pick-ups are also possible after prior agreement.
The shipping cost determination is only available if you have something in the shopping cart.
For international orders with a valid VAT no. or VAT identification number, we send VAT-free (net).
Information for calculating the delivery date:
The period for delivery begins when payment is made in advance on the day after the payment order has been placed with the transferring bank or, for other payment methods, on the day after the contract has been concluded and ends when the last day of the period expires. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day.
International money transfers (non-SEPA countries) may take longer to process. Please inquire with your bank about the corresponding processing times for transfers to Germany.
Stock items are dispatched within 3-5 business days after receipt of payment.
Production items depend on the quantity ordered. Please refer to the corresponding production time when configuring the items. This depends on the production quantity. The production time is therefore preceded by the delivery time. The delivery is made up of the production time and the delivery time.
Ordering multiple items with different delivery times:
If you order several items from us within the scope of an order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the total delivery time for the consignment applies, which applies to the item in your order with the longest delivery time.
The following table shows the countries that can be supplied:
BeNeLux (Belgium, Netherlands,
France Z1 (mainland)
France Z2 (Corsica)
Greece Z1 (Athens)
Greece Z2 (rest)
Lithuania, Latvia, Estonia
Portugal Z1 (mainland)
Portugal Z2 (Azores, Madeira)
Spain Z1 (mainland)
Spain Z2 (Balearic Islands)
Spain Z3 (Canary Islands, Melilla, Ceuta, Andorra, Gibraltar)
Shipping to non-EU countries:
When shipping to non-EU countries, there are usually additional customs fees, which are not included in the shipping prices and must be borne by the customer. These charges will be charged directly by our shipping service provider UPS when the parcel is received. The amount of the customs fees can be found in the import regulations of your country. If you need additional information about shipping to non-EU countries, please contact us.The estimated shipping costs can only be used if the basket is not empty.